1. Who We Are
TrueHRIS is an HR management software platform developed and operated by VLS Technology, a company registered in India. When we refer to "TrueHRIS," "we," "us," or "our" in this Privacy Policy, we mean VLS Technology and the TrueHRIS platform.
If you have any questions about this policy, please contact us at: privacy@truehris.com
2. Information We Collect
2.1 Information You Provide
- Account registration information (name, email address, phone number, company name)
- Employee data entered into the platform (names, salaries, attendance, leave records, bank details)
- Payment and billing information (processed securely through our payment partners)
- Support requests, demo bookings, and communications you send us
2.2 Information We Collect Automatically
- Usage data (pages visited, features used, session duration)
- Device and browser information (type, operating system, IP address)
- Log data (access times, error logs)
🔒 We do not collect sensitive personal data such as Aadhaar numbers, PAN card details, or biometric data unless specifically required for a feature you explicitly use.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To provide, maintain, and improve the TrueHRIS platform and its features
- To process payroll, generate compliance reports, and deliver HR functionality
- To communicate with you about your account, updates, and support requests
- To send transactional notifications (salary slips, leave approvals via WhatsApp/email)
- To analyse usage patterns and improve our product
- To comply with applicable Indian laws and regulations
We do not use your data for advertising purposes. TrueHRIS products are ad-free.
4. Data Storage & Security
4.1 Where Your Data Is Stored
All data processed by TrueHRIS is stored on ISO 27001-certified servers located in India. We do not transfer your data outside of India without your explicit consent.
4.2 How We Protect Your Data
- 256-bit SSL/TLS encryption for all data in transit
- AES-256 encryption for sensitive data at rest
- Role-based access controls limiting who can access your data
- Regular security audits and penetration testing
- Automated backups with point-in-time recovery
🛡️ We maintain 99.9% uptime SLA and take the security of your employee data as seriously as you do.
5. Data Sharing
We do not sell your personal data to third parties. We may share your data only in the following limited circumstances:
- Service Providers: Trusted vendors who help us operate the platform (e.g., cloud hosting, payment processing, WhatsApp Business API) under strict data processing agreements
- Legal Requirements: When required by law, court order, or government authority in India
- Business Transfers: In the event of a merger or acquisition, subject to the same privacy protections
All third-party service providers are contractually obligated to protect your data and use it only for the services they provide to us.
6. Your Rights
As a TrueHRIS user, you have the following rights regarding your personal data:
- Access: Request a copy of the data we hold about you
- Correction: Request correction of inaccurate data
- Deletion: Request deletion of your data (subject to legal retention requirements)
- Portability: Export your data in a standard format
- Objection: Object to certain types of data processing
To exercise any of these rights, please contact us at privacy@truehris.com. We will respond within 30 days.
7. Employee Data & Employer Responsibility
When your company uses TrueHRIS to manage employee data, your company acts as the data controller and TrueHRIS acts as a data processor. This means:
- Your company is responsible for obtaining appropriate consent from employees for data processing
- Your company determines the purposes for which employee data is used
- TrueHRIS processes this data solely on your company's instructions
8. Cookies
Our website uses cookies to improve your experience. We use:
- Essential cookies: Required for the platform to function (login sessions, security tokens)
- Analytics cookies: To understand how our website is used (anonymised data only)
You can control cookies through your browser settings. Disabling essential cookies may affect platform functionality.
9. Data Retention
We retain your data for as long as your account is active or as needed to provide you with our services. When you cancel your account:
- Your data remains accessible for 30 days after cancellation (for export)
- After 30 days, your data is permanently deleted from our systems
- Some data may be retained longer where required by Indian law (e.g., financial records for statutory compliance purposes)
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we make significant changes, we will notify you by email and by displaying a notice on the TrueHRIS platform. Your continued use of TrueHRIS after the effective date of the updated policy constitutes your acceptance of the changes.
11. Contact Us
If you have questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us:
We are committed to resolving any privacy concerns promptly and transparently.